To our customers whose native language is not Japanese Thank you for visiting our website and for your interest in our products.
We would like to ask you to pay attention to the following points when purchasing our products.
lease read the following information carefully before purchasing our products.
 
For customers who do not understand Japanese, we recommend using a translation function such as “Google Chrome”.
Please download Google Chrome to your smartphone or computer and turn on the translation function.
All pages up to the purchase page can be displayed in your preferred language.
 
Currently, we do not directly ship overseas.
Customers who wish to ship overseas must use a specialized service for international shipping (forwarding service).
Purchased items will be shipped from a forwarding service company in Japan, which will deliver the items to you.
Examples of forwarding service companies are as follows.
Tenso.com http://www.tenso.com/
Baggage Forward Com http://frontier-e.com/
Tenso Japan http://www.tensojapan.com/
and others.

Customer information must be registered with the selected company.
We then send the address to the forwarding service company, which is necessary for you to enter your information on our site.
We send the information to the forwarding service company.
The forwarding service company then sends an e-mail to the customer.
owever, after the merchandise arrives at the distributor, We cannot tell when the product has been shipped from distributor.
If you do not receive an email or do not receive your merchandise, please contact the forwarding service company first.
In addition, some customers ship their items overseas via friends living in Japan.
Please understand that we are not responsible for any damage to the product during shipping.
 
Payments can be made via PayPal. To pay with PayPal, you will need to create a PayPal account. To creat an account, click here.
 
Each handmade vessel is unique in size, color, and design.
Please note that we do not accept returns due to the characteristics of handmade vessels.
Please read the notes in the product details before purchasing.
If you have any questions about the product, please contact us.
If the item is defective, please contact the forwarding service company.
The forwarding service company will take care of any problems that occur during delivery.
We generally do not accept returns for customer reasons.